Though IIPA has done commendable work, there is much more that can be done to increase the importance as a catalyst for change in public administration. It (IIPA) should also make ethical governance the central focus in its training calendar. It only implies that there should be no undue delay in decision-making and delivery of services. The absence of good governance has been identified as the root cause of many of the societal shortcomings.

Quoted on India Today, "President Pranab Mukherjee says people won't tolerate poor governance", March 30, 2014.