Today, no one would dispute that information technology has become the backbone of commerce. It underpins the operations of individual companies, ties together far-flung supply chains, and, increasingly, links businesses to the customers they serve. Hardly a dollar or a euro changes hands anymore without the aid of computer systems.
Why IT Doesn't Matter Anymore, Harvard Business Review, June 9, 2003.
Why IT Doesn't Matter Anymore - HBS Working Knowledge - Harvard Business School[hbswk.hbs.edu]