Michael Martin Hammer Quote

The genesis of reengineering lies in a phrase one of us coined in the late 1980s: Automating a mess yields an automated mess. Unless an organization reconceptualized its operations, overlaying new technology on these operations accomplished little.


Reengineering the Corporation, 1993


The genesis of reengineering lies in a phrase one of us coined in the late 1980s: Automating a mess yields an automated mess. Unless an organization...

The genesis of reengineering lies in a phrase one of us coined in the late 1980s: Automating a mess yields an automated mess. Unless an organization...

The genesis of reengineering lies in a phrase one of us coined in the late 1980s: Automating a mess yields an automated mess. Unless an organization...

The genesis of reengineering lies in a phrase one of us coined in the late 1980s: Automating a mess yields an automated mess. Unless an organization...