We've taken disturbances and fluctuations and averaged them together to give us comfortable statistics. Our training has been to look for big numbers, important trends, major variances. Yet it is the slight variations - soft-spoken, even whispered at first - that we need to encourage.

Leadership and the New Science: Discovering Order in a Chaotic World (ed. Berrett-Koehler Publishers, 2006) - ISBN: 9781609941307