As a young designer explained to me bluntly: "Everyone upstairs is dumb," referring to the floor above the engineering lair at the 156 University office where customer support, administrators and salespeople sat. My first impulse was to laugh at his ridiculous, blithe dismissiveness, until I realized that it wasn't very funny.

The Boy Kings: A Journey into the Heart of the Social Network (ed. Simon and Schuster, 2012) - ISBN: 9781451668278