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As difficult as the pursuit of truth can be for Wikipedians, though, it seems significantly harder for A.I. chatbots. ChatGPT has become infamous for generating fictional data points or false citations known as "hallucinations"; perhaps more insidious is the tendency of bots to oversimplify complex issues.

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On ChatGPT:
A summary of the March conference call captures the issue: "We're putting people's lives in the hands of this technology — e.g. people might ask this technology for medical advice, it may be wrong and people will die."

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What makes the goal of accuracy so vexing for chatbots is that they operate probabilistically when choosing the next word in a sentence; they aren't trying to find the light of truth in a murky world.

Jon Gertner

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Jon Gertner

Jon Gertner

Bio: Jon Gertner is a veteran journalist, editor, and author. Currently a contributing writer at The New York Times Magazine, he is best known for his work on science, technology, innovation, business, and society.


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