An effective apology contains within it the answer to the question, "How am I to be held accountable?"
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (ed. Berrett-Koehler Publishers, 2009) - ISBN: 9781609944575
An effective apology contains within it the answer to the question, "How am I to be held accountable?"
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (ed. Berrett-Koehler Publishers, 2009) - ISBN: 9781609944575