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MR. PEABODY: " Executives that spend their business energies and resources in places other than on promoting maximum participation, involvement, and loyalty among the people building the enterprise are usually left wondering why the competition is leaving them in the dust.... Internal customers are as vital to business success as external customers. "
John Hoover
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Business is first, last, and always about people.... People create the needs for business to fill; people design, produce, and deliver the goods and services...
John Hoover
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Bullwinkle believed that business was a mechanized process and that people were incidental to that process—a disposable yet necessary annoyance to the enterprise.... Bullwinkle managed to aggravate, antagonize, and alienate everyone he dealt with, inside and outside the organization.
John Hoover
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Have you ever heard anyone come right out and suggest, Let's dump all those older men and women who know our business, our products, our customers, and the marketplace inside and out. We can replace them with kids who don't know squat, but will work twice the hours at half the pay.... the expense of training new-hires, and the productivity ramp up will eventually deflate earnings...
John Hoover
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I've seen heads of families bypass talented, capable, loyal, dedicated, lifelong employees to hand their businesses over to a son or daughter... Typically, the first generation establishes the business, the second generation grows it, the third generation barely sustains it, and the fourth generation destroys what is left.
John Hoover
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Good authors, too, who once knew better words Now only use four-letter words Writing prose — Anything goes.
Cole Porter
John Hoover
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