John Gall Quote

There is a world of difference, psychologically speaking, between the passive observation that Things Don't Work Out Very Well, and the active, penetrating insight that. Complex Systems Exhibit Unexpected Behavior.

p. 33 cited in: Stanley A. Clayes, David Gelvin Spencer, Martin S. Stanford (1979) Contexts for composition. p. 94 - General systemantics, an essay on how systems work, and especially how they fail..., 1975