John Carroll Quote

In marketing, the idea is to manage the number of complaints down to zero. That's fine if you're making toasters, but a newspaper that gets no complaints is a dead newspaper.

New York Times (2015)

In marketing, the idea is to manage the number of complaints down to zero. That's fine if you're making toasters, but a newspaper that gets no...

In marketing, the idea is to manage the number of complaints down to zero. That's fine if you're making toasters, but a newspaper that gets no...

In marketing, the idea is to manage the number of complaints down to zero. That's fine if you're making toasters, but a newspaper that gets no...

In marketing, the idea is to manage the number of complaints down to zero. That's fine if you're making toasters, but a newspaper that gets no...