None of the widely touted new technologies and weapons systems "would have helped me in the last three years [in Iraq and Afghanistan]. But I could have used cultural training [and] language training. I could have used more products from American universities [who] understood the world does not revolve around America and [who] embrace coalitions and allies for all of the strengths that they bring us."

Speaking at a professional conference on military transformation, urging the Pentagon to invest in efforts that would "diminish the conditions that drive people to sign up for these kinds of insurgencies." Breaking the Warrior Code (February 2005)