Leaders who do not hold their people accountable to a set standard are, in effect, thieves and liars. Thieves because they are stealing from the stockholder who pays them to hold people accountable, and liars because they pretend that everything is OK with their people when in fact everything is not OK.
The Servant: A Simple Story About the True Essence of Leadership (ed. Crown Business, 2008) - ISBN: 9780307453563