For me the intentions of background music are openly political, and an example of how political power is constantly shifting from the ballot box into areas where the voter has nowhere to mark his ballot paper. The most important political choices in the future will probably never be consciously exercised. I'm intrigued by the way some background music is surprisingly aggressive, especially that played on consumer complaint phone lines and banks, airplanes and phone companies themselves, with strident non-rhythmic and arms-length sequences that are definitely not user-friendly.
As quoted in Elevator Music (1994) by Joseph Lanza.