When problems arise, you will usually find two types of people: whiners and winners. Whiners obstruct progress; they spend hours complaining about this point or that, without offering positive solutions. Winners acknowledge the existence of the problem, but they try to offer practical ideas that can help resolve the matter in a manner that is satisfactory to both parties.

Knockout Entrepreneur: My Ten-Count Strategy for Winning at Business (ed. Thomas Nelson Inc, 2010) - ISBN: 9781418577414