Francis X. Sutton Quote

It is characteristic of executive roles that they are specialized for the handling of situations which call for something more than routine action. When business executives are asked what is the essential content of their roles, they characteristically say, 'We make decisions.' This emphasis on decision-making is symptomatic of a specialized concern of executives with situations in which there is significant uncertainty as to the results of proper courses of action. (One does not make a 'decision' when there is a predictable, correct outcome, as in getting the sum of a column of figures.)

p. 19-20; As cited in: David C. McClelland (1961), The Archiving Society, p. 231 - "Achievement norms and the motivation of entrepreneurs," 1954