The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.


Socialnomics: How Social Media Transforms the Way We Live and Do Business (ed. 2009)


The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.

The beauty of social media is that it will point out your company's flaws; the key questions is how quickly you address these flaws.