Dwight Waldo Quote

Procedure is not a unique feature of public administration. It is a concomitant of all organized activity, and many procedures are equally usable by private administration or public administration. Private as well as public "red tape" can be time-consuming and annoying to those affected, as anyone can testify who has tried to exchange a purchase without a sales slip or to cash a check without "proper identification.

p. 381-82; As cited in: Albert Lepawsky (1949), Administration, p. 595 - "Government by Procedure", 1946