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Creeping featurism is a disease, fatal if not treated promptly. There are some cures, but, as usual, the best approach is to practice preventative medicine.
Donald Norman
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Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.
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People Propose, Science Studies, Technology Conforms.
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Forget the complaints against complexity; instead, complain about confusion.
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Technologists are not noted for learning from the errors of the past. They look forward, not behind, so they repeat the same problems over and over again. [...] As each new technology matures, customers are no longer happy with the flashy promises of the technology but instead demand understandable and workable designs. Slowly the manufacturers relearn the same basic principles and apply them to their products. The most egregious failures always come from the developers of the most recent technologies.
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Go to the bookstore and look at how many bookshelves are filled with books trying to explain how to work the devices. We don't see shelves of books on how to use television sets, telephones, refrigerators or washing machines. Why should we for computer-based applications?
Donald Norman
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Quote of the day
Now if the harvest is over, And the world cold, Give me the bonus of laughter, As I lose hold.
John Betjeman
Donald Norman
Creative Commons
Born:
December 25, 1935
(age 88)
Bio:
Donald Arthur "Don" Norman is the director of The Design Lab at University of California, San Diego.
Known for:
The Design of Everyday Things (1988)
Emotional Design (2004)
The Design of Future Things (2007)
Living with Complexity (2010)
Most used words:
device
design
technology
computer
problems
thought
human
errors
designers
stupid
based
criterion
customers
rational
people
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