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Two aspects of this work process are of critical importance.
Charles Perrow
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Unambiguous pursuit of official goals is not likely to be common.
Charles Perrow
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Most normal accidents have a significant degree of incomprehensibility.
Charles Perrow
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The power structure will generally dictate the operative goals of the organization.
Charles Perrow
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Organization theory...has been altogether too accommodating to organizations and their power.
Charles Perrow
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In research terms, the issue is to examine and explain the variations within and among residential institutions.
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For many purposes of organizational analysis technology might not be an independent variable but a dependent one.
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People's attitudes are shaped at least as much by the organization in which they work as by their pre-existing attitudes.
Charles Perrow
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The essence of the normal accident [is] the interaction of multiple failures that are not in a direct operational sequence.
Charles Perrow
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Once a definition is embedded in a program, the opinions of personnel who remain at the institution become congruent with it.
Charles Perrow
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Technology is a technique or complex of techniques employed to alter materials (human or nonhuman, mental or physical) in an anticipated manner.
Charles Perrow
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Since organizations are established to do something, to perform work directed to some end, all organizations have goals – some implied, some explicit.
Charles Perrow
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I once believed that if organizations had a better fit between their technology and their structure, they would be more efficient and thus more profitable.
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Barnard comes close to joining Roethlisberger and Dickson in their assumption that management behavior is mainly rational and workers' behavior nonrational.
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Organisations are viewed as systems which utilise energy in a patterned, directed effort to alter the condition of basic materials in a predetermined manner.
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It takes just the right combination of circumstances to produce a catastrophe, just as it takes the right combination of inevitable errors to produce an accident.
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Without this form of social technology, the industrialized countries of the West could not have reached the heights of extravagance, wealth and pollution that they currently enjoy.
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The burning cry in all organizations is for good leadership, but we have learned that beyond a threshold level of adequacy it is extremely difficult to know what good leadership is.
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Organizations are seen primarily as systems for getting work done, for applying techniques to the problem of altering raw materials - whether the materials be people, symbols or things.
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Chapter Five deals with the messiest problem of all— but the one to which all analytical roads should lead : the nature of organizational goals and the strategies used to achieve them.
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As an organizational sociologist, I was interested in the system characteristics of large accidents, but the discipline also made me aware of the organizational genesis of male-made disasters.
Charles Perrow
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The vast proportion of the activity in organizations goes on without personal directives and supervision – and even without written rules – and sometimes in permitted violation of the rules.
Charles Perrow
Quote of the day
Nobody ever did anything very foolish except from some strong principle.
William Lamb, 2nd Viscount Melbourne
Charles Perrow
Born:
February 9, 1925
Died:
November 12, 2019
(aged 94)
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