Companies aren't families. They're battlefields in a civil war. Yet despite this capacity for internecine warfare, most companies roll along relatively peacefully, year after year, because they have routines—habits—that create truces that allow everyone to set aside their rivalries long enough to get a day's work done.
The Power of Habit: Why We Do What We Do in Life and Business (ed. Random House, 2012) - ISBN: 9780679603856