Calvin Mooers Quote

An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it... Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less.

Calvin Mooers (1959) Mooers' law: or, why some retrieval systems are used and others are not. p. 138