Authors also create lovable, friendly characters, then proceed to do terrible things to them, like throw them in unsightly librarian-controlled dungeons. This makes readers feel hurt and worried for the characters. The simple truth is that authors like making people squirm. If this weren't the case, all novels would be filled completely with cute bunnies having birthday parties.
Alcatraz vs. the Evil Librarians (ed. Macmillan, 2016) - ISBN: 9781466865532