When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
Business @ the Speed of Thought: Succeeding in the Digital Economy (ed. Hachette UK, 2009) - ISBN: 9780446912808
When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".
Business @ the Speed of Thought: Succeeding in the Digital Economy (ed. Hachette UK, 2009) - ISBN: 9780446912808