Outcomes rarely turn on grand gestures or the art of the deal, but on whether you've sent someone a thank-you note.


It's All Lies and That's the Truth (ed. Penguin, 2004) - ISBN: 9781101218303


Outcomes rarely turn on grand gestures or the art of the deal, but on whether you've sent someone a thank-you note.

Outcomes rarely turn on grand gestures or the art of the deal, but on whether you've sent someone a thank-you note.

Outcomes rarely turn on grand gestures or the art of the deal, but on whether you've sent someone a thank-you note.

Outcomes rarely turn on grand gestures or the art of the deal, but on whether you've sent someone a thank-you note.