If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.


The Inmates are Running the Asylum (ed. Sams Publishing, 1999)


If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.

If we want users to like our software we should design it to behave like a likeable person: respectful, generous and helpful.