Adrian Slywotzky Quote

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened corporate hierarchy made front-line workers responsible for understanding and satisfying the customer's every whim. Today, we're poised for the natural sequel to that revolution. It's time to focus on keeping workers satisfied — or at least engaged in their work.


p. 2. - Profit Patterns (1999)

Picture Quote 1

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened...

Picture Quote 2

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened...

Picture Quote 3

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened...

Picture Quote 4

Twenty years ago, the business world was taken by surprise when the work pyramid was up-ended. Suddenly customers were on top and a flattened...